Frequently Asked Questions

You can check your status at "My Page" section. The "Member status" will be displayed next to your member ID at the upper left coner of My Page.

Two-factor authentication is an important mechanism that combines different authentication factors in addition to password authentication to effectively prevent unauthorized access in case of password leakage. Even if your password is stolen, it will prevent login without another authentication factor. It is a system that enhance the security of your account. To protect your valuable information, we require all members to set up two-factor authentication. We appreciate your cooperation in this matter. In the MamyPoko-PokoChan PointProgram, you can set up two-step authentication using three methods: authentication code sent via SMS, authentication code sent via email, and biometric authentication (app only).

Two-factor authentication is required in the following cases:

1. When logging in

2. When changing the login ID

3. When changing the password

4. When changing the child's birthday

5. During full membership registration (for light members only)

6. When deleting an account

7. When exchanging prizes

*When logging in, setting your device as trusted during SMS or email verification allows you to skip two-factor authentication. Otherwise, you must enter the code each time.

You can use it from the app. Please set it up from the "Change Membership Information" menu in the app.

Please check the following possible causes in order:

Input Information Error: Please confirm that the entered phone number/email address is correct.

Network Connection Check: For SMS authentication, a stable network connection is required. Please try in an area with good reception or check that airplane mode is turned off.

Multiple Requests in a Short Time: If you request the authentication code multiple times in a short period, it may be temporarily restricted for security reasons. In that case, please wait a while before trying again.

Multiple Failures in Authentication Code Input: If you fail to input the authentication code multiple times in a short period, it may also be temporarily restricted for security reasons. In that case, please wait a while before trying again.

If the issue is not resolved after taking the above steps, please send a private message (PM) via the official MamyPoko Facebook page.

If you are unable to use SMS authentication, please press "If you do not receive an SMS, please try email authentication" on the SMS authentication code sending screen that appears after performing password authentication.

When changing devices, please download the MamyPoko-PokoChan PointProgram app on the new device, perform password authentication, and then proceed with two-factor authentication.

Go to the "Settings" button on the right side of your My Page. You may change your Email address or other membership information.

This Poko Chan point program uses the registered Mobile number/Email address to Log In ID. For this reason, you need to register at least one Mobile number or Email address.

If you want to delete, click the "Settings"->"Change your Log In information" to verify and register the new Mobile number/Email address to replace the old information.

Go to the "Settings" button on the right side of your My Page and click "Delete Account" to delete your membership.

The OTP should be automatically sent to either your registered Mobile phone via SMS or Email address depending on your chosen method to receive the notification.

If you have chosen to receive the notification via SMS but fail to receive it, the phone service operator may have automatically block you from receiving the notification. If this is the case, please select your Email address and check your inbox/junk Email for the notification.

We are not able to transfer points from one account to another. Each account will need to collect points individually.

The Unique Code may already been registered. Check the points history page for details.

Please send the picture of the ripped seal to our customer service at consumercare@unicharm.com

We will notify you should this program ends.

You may collect points however, redemption of rewards is only available for Regular Members.

Yes, all your points collected as a Lite Member will be automatically carried over into your Regular Membership.

Yes there are. Points will expiry after 2 years from any point activity (whether is it registration of points or redemption of point). However, if the Point Program has ended, please follow the announcement.

You may track the history of your points collection at "Points History" section of "My Page. Please check there first.

Unfortunately, points that have been redeemed cannot be refunded.

Your point registration system will be locked if the unique code is entered incorrectly for more than ten time. During this time, you will not be able to register for points either from keyboard or camera scan. The system will be unlock after 24 hours. After which, you will need to re-enter the correct unique code for points registration.

No, Lite Member can't redeem rewards. Please upgrade to a Regular Member.

Unfortunately, once you have already ordered a reward with your points it cannot be changed or cancelled.

Your item will be delivered within 30 days after it was ordered.

If you have set your child's birthday, you can receive it with the smartphone application.

Go to the "Settings" button on the right side of your My Page and change your child's birthday by "Change your Child's Birth date / Expected due date".